Troubleshooting

Receive From ILLiad/WorldShare

The NCIP Addon allows libraries to push requests filled in ILLiad to Alma/Rapido so they can be checked out at the Circulation Desk with the same workflows as items filled through Rapido. When the NCIP works it is a wonderful tool. Unfortunately, the NCIP is known to break from time to time. The NCIP is also only available in ILLiad, so if you use WorldShare you cannot push items to Rapido automatically. If the NCIP is not currently working, or unavailable, you can add items to Rapido manually for similar results. 

Receive Active Requests

If your library is configured to keep requests open when they are transferred to ILLiad or WorldShare then it is easy to receive the item in Rapido. To see if your library keeps ILLiad or WorldShare requests open, go to Fulfillment > Resource Sharing > Partners and search for your ILLiad or WorldShare partner and then go to the Parameters tab and scroll down the page until you see the Close Request When Exported setting. If this is unchecked your requests will stay open when exported to ILLiad or WorldShare. 

A screenshot showing the Close Request When Exported is not checked.

If your ILLiad or WorldShare requests stay open, go to Fulfillment > Resource Sharing > Receiving Items and input the External Identifier into the External Identifier field and receive the item like you would with any Rapido request. The Rapido External Identifier should be listed in the Rapido request under the RefNumber or CitedIn field in ILLiad or Transferred Request ID in WorldShare. 

The Received Items page in Alma with the External Identifier field emphasized with a red rectangle.

Receive Closed Requests

If your library is configured to close request when they are transferred to ILLiad or WorldShare then you will need to reactivate the request before you receive it. To see if your library closes requests pushed to ILLiad or WorldShare, go to Fulfillment > Resource Sharing > Partners and search for your ILLiad or WorldShare partner and then go to the Parameters tab and scroll down the page until you see the Close Request When Exported setting. If this is checked your requests close when exported to ILLiad or WorldShare. 

A screenshot showing the Close Request When Exported is checked.

If your library automatically closes requests pushed to ILLiad or WorldShare you will need to reactivate the closed request to receive it. Go to Rapido > Borrowing > All Active Borrowing Requests to see all active borrowing requests. Inside the All Active Borrowing Request set, remove the Active facet in the facets section on the left side of the screen to view requests that are open or closed. 

The Active facet listed in the Facets tab. Click the X next to Active to view closed requests.

Change the set search bar to External Identifier and search the External Identifier to find the request. The Rapido External Identifier should be listed in the Rapido request under the RefNumber or CitedIn field in ILLiad or Transferred Request ID in WorldShare. 

The search bar in the Borrowing Requests set. It is shown with External Identifier as the search field.

Now that you found the closed request, click the ellipsis (...) and select Reactivate. The request can now be recieved like any other Rapido request using the External Identifier. Go to Fulfillment > Resource Sharing > Receiving Items and input the External Identifier into the External Identifier field and receive the item. You can choose to receive the item by clicking the ellipsis (...) and selecting Receive instead of going to the Receiving Items page. 

Receive a Request Originating from ILLiad or WorldShare

If you have a request that was created in ILLiad or WorldShare, and does not have a request in Rapido, you can create a Rapido request for the item and receive it. To create the request, go to Rapido > Borrowing > All Active Borrowing Requests and select Create Request > Manually > Book. Input the information for the item and search the patron under the Requester field. Scroll down the page and click Send Directly To Partner and search for your ILLiad or WorldShare partner and Select it. Save the request. 

The request you just created should be the first record in the Rapido Borrowing set. If you do not see it, search for it by title. Once you have found the request, click the ellipsis (...) and select Receive to receive the item using the barcode in the item. Depending on your settings, you may need to Reactivate the request to Receive it. Check ILLiad or WorldShare to see if a duplicate request was created. If so, cancel the duplicate request.