Borrowing Digital Items

Since Borrowing Digital Items uses RapidILL there are no workflows for requests that do not have errors or require copyright processing. The majority or article and book chapter requests will go to a Lending Library with the item available in their collection for scanning or download. When the Lending Library fills the request, Rapido will send it directly to the patron without staff mediation. 

Requests with errors, requests that trigger any custom Borrowing Mediation Rules, and requests that trigger the Copyright Mediation Rules will need staff processing. The next few sections will go through those processes. 

There may be rare cases where a request needs to be delivered manually. Maybe the Lending Library couldn't send the file through Rapido so they emailed it, or maybe the article was purchased through an outside vendor. Requests where library staff have the article file can be uploaded and delivered to the patron quite easily. Find the request in Rapido and click the ellipsis (...) and select Upload File From Partner. This will open a page where you can drop the file from your computer and deliver the file by clicking Send. This will send the file to your patron.