Lending Workflows

Rejecting Requests

Sometimes you will receive requests that cannot be filled. Maybe the book is missing from the shelf or the online journal servers are currently down. Regardless of the reason, items can be Rejected and automatically sent to another library to fill the request. While it is preferred to fill every request that comes to our library, if an item cannot be filled within the standard four day expiry period it should be Rejected so the patron at the Borrowing library can access the item as soon as possible. If a bug develops that makes it impossible to fill requests they should be reported using the Resource Sharing Report form This link will take you to an external website in a new tab. (CSU only) or SalesForce and then rejected. Since rejecting a request removes it from the system, make sure you take screenshots if you are making an error report.  

Rejecting a Request

The process for rejecting a request is the same regardless of the requested material type, so you can follow the same workflow for physical and digital items. Go to the request in the Lending side of Rapido and click the ellipsis (...) and select Reject

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A Lending request where the library staff clicked the ellipsis and is selecting Reject.

Select a Reject Reason in the resulting pop up and click Reject. The request should now go to another library who may be able to fill the request. Items should be rejected quickly so patrons can get the item they need for their research. Lending requests should expire after 4 days, so if requests are found that were last updated longer than 4 days ago you should reject them. 

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The Reject Request pop up. Staff can add a Reject Reason, Internal Note, or Note to Partner here.

After you click Reject the request will move on to another library and disappear from your Rapido set.