Lost Item Workflows

Alma Roles: Fulfillment Services Operator

Sometimes patrons fail to return items for an extended period of time. Once an item has been checked out longer than two weeks the patron will automatically be charged $90 to replace the item. This price is meant to shock the patron into returning the item and not as a fine to actually be paid. If the patron genuinely lost the item there is a process to alert the Lending library, get the actual price to replace the item, and update the fine to reflect the new price. The following module will go through this process.