Vendor Support Contacts

ACLS Humanities eBooks (ACLS HEB)
- Email: aclsheb-info@umich.edu
- Technical FAQs This link will take you to an external website in a new tab.
Adam Matthew
- Adam Matthew Support
- Email: support@amdigital.co.uk
Alexander Street Press
- Email: support@alexanderstreet.com
- Sumbit a support case This link will take you to an external website in a new tab. to ProQuest
Ambrose Video
- Contact Elnor Barron, College and University Accounts Rep for United States
- Email: elnorbarron@ambrosevideo.com
- Phone: (866) 742-4673
American Association for the Advancement of Science (AAAS)
- Use for Science Online
- Librarian Portal This link will take you to an external website in a new tab.
- Email: scienceonline@aaas.org
- Phone: (866) 265-4125
American Institute of Physics (AIP)
- Email: help@aip.org
- Phone: 1(800) 344-6902, Select Option 2
American Mathematical Society (AMS)
- For Technical Support: MathSciNet Support This link will take you to an external website in a new tab.
- Email: msn-support@ams.org
- To contact the editors or send information on authors and citations in the database, email Mathematical Reviews This link will take you to an external website in a new tab.
  - There are different email forms for technical support and issues related to content and citations.
American Physical Society (APS)
- APS Contact Us Page This link will take you to an external website in a new tab.
- Email: help@aps.org
American Psychological Association (APA)
- APA Support Center This link will take you to an external website in a new tab.
- Contact APA Support Team This link will take you to an external website in a new tab.
American Society of Civil Engineers (ASCE)
- ASCE Contact Us This link will take you to an external website in a new tab. -Customer Care (Live chat available)
- Email: customercare@asce.org
- Phone: (800) 843-2763
American Society of Mechanical Engineers (ASME)
- Email: CustomerCare@asme.org
- Phone: (800) 843-2763
Annual Reviews
- Email: support@annualreviews.org
Association for Computing Machinery (ACM)
- Use for ACM Digital Library
- Email: dl-info@hq.acm.org
ASTM International
- ASTM Contact Us form This link will take you to an external website in a new tab.
- Email: service@astm.org
ARTStor
- ARTStor is now on the JSTOR platform
- JSTOR Contact Us form This link will take you to an external website in a new tab.
- Email: support@jstor.org
- JSTOR Librarians and Administrators Help This link will take you to an external website in a new tab.
Bloomsbury
- Bloomsbury Fashion Central Database, including Berg Fashion Library
- Bloomsbury Contact Us form This link will take you to an external website in a new tab.
- Help: Accessing the site This link will take you to an external website in a new tab.
- Help: Content This link will take you to an external website in a new tab.
- Help: Functionality This link will take you to an external website in a new tab.

Cambridge University Press
- Diagnostics Technical Support Form This link will take you to an external website in a new tab.
- Email: academictechsupport@cambridge.org
Clarivate
- Clarivate Customer Care This link will take you to an external website in a new tab.
- Phone: (855) 258-5858
- Web of Science Training:
  - Daphne Grecchi (daphne.grecchi@clarivate.com) -Web of Science Customer Success and Training
Credo (part of Infobase)
CrossRef / DOI
- Report DOI issues: DOI not registered or incorrect DOI for article. Contact either CrossRef or DOI.org to report issues with the DOI.
- CrossRef Support or DOI
CountryWatch
de Gruyter or Walter de Gruyter
- Email: service@degruyter.com or metadata@degruyter.com
Docuseek2
- Email: support@docuseek2.com
- Docuseek2 Contact Us form This link will take you to an external website in a new tab.

EBSCOhost
- EBSCO Connect This link will take you to an external website in a new tab. -submit and track cases
- Use when there are issues with missing content, incorrect metadata or access issues.
  - EBSCO has shared guidelines for submitting a case to support.
Elsevier (ScienceDirect and SCOPUS)
- Elsevier Support Center This link will take you to an external website in a new tab.
Elsevier Engineering Village
- Support for products on the Engineering Village Platform (Compendex, GEOBASE, GeoRef).
- Engineering Village Support Center This link will take you to an external website in a new tab.
Emerald
- Contact if there are questions about title lists and perpetual access.
- Emerald Support page This link will take you to an external website in a new tab.
- Email: support@emerald.com
Encyclopedia Britannica
- Email: edsupport@eb.com
Ex Libirs (Clarivate)
- Ex Libris SalesForce Support Center for Alma, PrimoVE, Rapido, Rialto, AlmaDigital.
- Support Center This link will take you to an external website in a new tab.
Gale
- Email: Gale Technical Support
- (800) 877-GALE, option 3, for access issues

HeinOnine
- HeinOnline Support This link will take you to an external website in a new tab.
- Email: holsupport@wshein.com
- Toll Free: (800) 277-6995
- Local: (716) 885-9018
Institute of Electrical and Electronics Engineers (IEEE)
- Email: IEEE Support Center email
- IEEE support page This link will take you to an external website in a new tab.
Infobase (Films on Demand and Credo)
- Email: support@infobase.com
- Films on Demand Support This link will take you to an external website in a new tab.
JSTOR

Kanopy
- Help Page This link will take you to an external website in a new tab.
- Troubleshooting Help This link will take you to an external website in a new tab.
LexisNexis
- Includes Training and Technical Support Information
- Nexis Uni Support and Training This link will take you to an external website in a new tab.
Mergent
- Mergent support page for issues with Mergent Online and D&B Business.
- Mergent Support This link will take you to an external website in a new tab.
- Email: technicalsupport@ftserussell.com
Oxford University Press
- Support for Oxford Journals and Databases. The institutional Account Management section will likely be the most relevant.
- Oxford Support This link will take you to an external website in a new tab.
- Email: online@oup.com
Project MUSE
- Project MUSE "Contact Us This link will take you to an external website in a new tab." form
- Email: muse@jh.com
- Jennifer D'Urso - Manager, Electronic Production
- Mathew Treskon - Metadata Strategist
ProQuest
- Submit a case using the Support Portal must have a login to access. Link to portal can be accessed for ExL SalesForce.
- ProQuest SalesForce This link will take you to an external website in a new tab.

Sage
- Sage Online Support - U.S.
- Support Portal This link will take you to an external website in a new tab.
Social Explorer
- Social Explorer Help Center This link will take you to an external website in a new tab.
- the Help Center page has sections for Librarians and Administrators, Access and Usage Report.
Society of Photo-optical Instrumentation Engineers (SPIE)
- Email: customerservice@spie.org
- SPIE Help Center This link will take you to an external website in a new tab.
SpringerNature
- SpringerNature Support This link will take you to an external website in a new tab.
- Email: onlineservice@springernature.com
Swank
- Swank Contact Us This link will take you to an external website in a new tab.
Taylor & Francis
- Taylor & Francis Contact Us This link will take you to an external website in a new tab. form
- Email: support@tandfonline.com
Wiley
- Emily Asch: easch@wiley.com
- Support page This link will take you to an external website in a new tab.

Table of Contents

Contacts for vendor support names, emails, and forms.

Vendor Support Contacts

Contacts for vendor support names, emails, and forms.

A - B

C - D

E - G

H - J

K - P

Q - Z