Borrowing Workflows

Reactivating Accidentally Returned Requests

Sometimes an item is accidentally returned in Alma and it needs to be un-returned so it can be checked out to the patron. You can revive a returned request with just a few steps. The first step is to manually change the status to Request Completed. Afterwards, refresh the page.

A Rapido request at the Returned Item to Partner status showing where to click to change the status to Request Completed.

Once the request has a status of Request Completed a new option will appear under the ellipses (…) menu. You can now select the Reactivate option to revive the request to a point before the book was checked out.

A Rapido request at the Request Completed status showing where to click under the ellipsis to Reactivate the request.

Selecting Reactivate will cause a pop up to appear with options for how you want to revive the request. You will want to leave Reactivate Loan unchecked. Checking this will check out the item to the patron, but will not change the status to Loaned Item To Patron. You will want to leave Send General Message checked. This will send a General Message to the Lending library to notify them the request has been reactivated.

The Reactivate pop up with Reactivate Loan unchecked and Send General Message checked.

The request is now Reactivated and can be checked out to the patron using normal workflows.