Borrowing Workflows

Conditional Requests (Borrowing)

Requests marked Conditional by the Lending library will have the Conditional status and will appear in the Conditional Set on the Borrowing side of Rapido. Go to the Conditional Set to reply to the conditions.

Responding to the Conditional

The Lending library may have attached a note saying why the item was marked Conditional. To see the note click the link to the note in the request. Information in the note may help you decide whether or not to accept the Conditional. After reading the note, if there is one, click the ellipsis (...) on the request and select Conditional Reply. A pop up box will load with the reason the item was marked Conditional by the Lending library. You should mark the Conditional Answer as Yes or No based on the Conditional Reason and any attached Notes and add a Note of your own confirming you accept the terms. It is very important to add a Note because the request will go back the the Being Processed status at the Lending Library and the lack of notes may make the Lending library mark the request as Conditional again. 

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The Conditional Reply pop up box where the condition is listed and library staff can select Yes or No to accept or deny the condition. Staff can also add a note to the partner.

Conditional Answer: Yes

If you answered Yes the request status will move back to Request Sent to Partner. The Lending library should then fill the request and you should obey the conditions you agreed to when the item arrives. 

Conditional Answer: No

If you selected No as the Conditional Answer the request will automatically move on to the next potential Lender through Rapido. This library may fill the request without conditions.