Lending Workflows

Locate Failed

The majority of requests that come from other libraries will automatically connect to an item in the library stacks with a call number to be printed on the Lending pull slips. Occasionally, requests will fail to locate and need a little help moving to the next step.

Processing

The majority of items with the Locate Failed status are easy to process. Go to the Locate Failed Set (see Creating Lending Sets) and select the ellipsis (...) next to a request you want to process. Select Locate Resource. In most cases the item will be automatically located and the status will be updated so the request appears in the Print Pull Slips Set. 

The Rapido Lending page with the Locate Failed status emphasized with a red rectangle. The image also shows the list of options that appear when clicking the ellipsis with Locate Resource emphasized with another red rectangle.

If an item matching the citation information is still not found, a page for the Repository Search will appear. Click the citation information link to edit the search until you find a match or confirm this item is not held at your library. If you find a match, select the desired record and click Select to attach the request to that record. The request will then be updated and appear in the Print Pull Slips Set. 

An image of the repository search showing where to click to select a record and click Select.

If a matching record is not found, exit the search and click the ellipsis (...) and select Reject. The request will then move on to another library that may have the item. 

An image showing the Reject option after clicking the ellipsis in Rapido Lending.