Discovery & Requesting

Alma Roles: Patron 

Before staff can process Rapido requests they need to have requests to process. For the most part, requesting items through Rapido is quick and intuitive, but there are a few things library staff and student assistants should be aware of to best help our patrons. This section will go over how requests are placed, the different kinds of requests, and how patrons can continue to interact with requests after they are placed. This information is useful for anyone who uses or works in a CSU library.

While we will be discussing Rapido, our patrons will likely be unfamiliar with the names of different Resource Sharing software. When discussing the service with our patrons we should refer to it as CSU+ Resource Sharing because that is the logo and text printed on the book straps when they receive the book. All Resource Sharing should now go through Rapido, so we can easily refer to all Resource Sharing as CSU+. 

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